Refund Policy

At VigorFit, we are committed to helping you achieve your health and fitness goals through quality facilities and services. If you need to cancel your membership or are not satisfied with our services, our refund policy is as follows:

Membership Cancellation:

• If you cancel your membership within 14 days of signing up, and you have not used the gym more than once, you are eligible for a full refund.
• Cancellations made after 14 days are non-refundable, but your membership will remain active until the end of the current billing period.
• Prepaid long-term memberships (3, 6, or 12 months) are not refundable after the initial 14-day period, but may be transferred or paused in special cases (e.g., medical reasons).

Class & Session Cancellations:

• Group classes or personal training sessions canceled at least 24 hours in advance will be refunded or rescheduled at no charge.
• Cancellations made less than 24 hours in advance are non-refundable.

Dissatisfaction with Services:

If you are not satisfied with a particular class, session, or gym experience, please contact us within 7 days of the service. We will assess the concern and may offer a rebooking, credit, or partial refund depending on the issue.

Facility Closures or Interruptions:

If the gym is forced to close temporarily for more than 5 consecutive days (excluding holidays or planned maintenance), members may request a pro-rated refund or have the days added to their membership duration.

We are here to support you in your fitness journey. If you have any questions about this policy, please feel free to contact our front desk or customer service team.

Thank you for being part of VigorFit!